Client Service Charter

Queensland Museum is committed to providing our clients and visitors with excellent service and high quality information, learning experiences and products.

Queensland Museum Client Service Charter (1480 KB) pdf document icon

Research and collections

Queensland Museum is custodian of the State's natural and cultural heritage, housing thousands of unique collection items and a vibrant hub of scientific researchers and historians..

Expertise includes authoritative species and object identifications, database and technical reporting on collections and advisory services.

Online access to research is also available to the public via the Research section of the Queensland Museum website.

The Queensland Museum provides access to Aboriginal and Torres Strait Islander artefacts, information and photographs where culturally appropriate and has a dedicated repatriation program.

The Queensland Museum is committed to making the State Collection accessible to all Queenslanders and does so through public venues throughout the State and the official loan of objects for display in other venues.


The Queensland Museum's statewide network of public venues provides a safe and friendly environment showcasing dynamic exhibitions and public programs based on Museum specimens, objects and research.

Outreach programs

Queensland Museum Loans offers specimens, artefacts and learning resource kits for loan. As part of the Museum Resource Centre Network, the Museum Development Officer program assists small museums and other collecting organisations across Queensland.

Discovery Centre

Queensland Museum experts based at the Discovery Centre can respond to museum-related questions including fossil and animal identification and information about cultural artefacts. The Discovery Centre has a library of specialist books and access to the Queensland Museum's collection and curators.


The Queensland Museum has developed a range of unique resources and learning opportunities for students from pre-school to university, as well as for teachers and the general public.

Images and Publications

The Queensland Museum publishes best-selling wildlife and historical publications. The Museum also holds an outstanding collection of more than 250,000 photographs that document the natural and cultural heritage of Queensland. Photographs are available in digital or print format for reproduction by community groups, educational and research institutions and commercial organisations.