FAQs

Is the museum still free?

Yes. General admission is free, no bookings required. 

Do I need to wear a mask to visit the museum? 
Wearing a mask is recommended in situations where you may not be able to maintain physical distancing.

Have your opening hours changed?  
Queensland Museum is open daily between 9:30am and 5pm. 

How do I enter Queensland Museum?  
Entry and exit to Queensland Museum is via Level 2 (near the Whale Mall), Level 1, Museum Plaza forecourt, and Level 0, Grey Street. Please follow our directional signs. Please note the Dinosaur Garden is currently closed.

Do you have a virtual museum tour or online collection?
Explore Museum at Home to view our online collections, access learning resources, videos, activities, tours and more. 

Tickets & Bookings

Do I need a ticket to visit the museum?
Tickets are required for our paid exhibition SparkLab.

Can I get a refund on my ticket? 
We support flexible ticketing. If you no longer feel comfortable visiting an exhibition or event, please contact our ticketing provided QTIX via email refunds@qtix.com.au to arrange for a refund.   

Do I need to book a museum ticket to visit SparkLab?
Yes, please purchase a ticket to SparkLab via the website.

Do I need to print my ticket or can I show my ticket on my mobile?
Please bring your ticket on your mobile device to assist with limiting contact. We need to scan the barcode on each ticket for entry. Please have your mobile device ready for a speedy check-in.

Visiting

How long can I stay during my visit? 
You’re welcome to stay until 5pm when our doors close. 

Can we use your toilets still?    
Queensland Museum toilets are available to visitors to the museum. The State Library of Queensland toilets are the closest available public toilets, and they are open.

Have things changed? What can I expect when I visit?  
The health, safety and wellbeing of our visitors, volunteers and staff is our highest priority. We have developed a COVID-Safe Plan in accordance with mandated requirements of Queensland Health.
Things will be a bit different when you visit:   

  • If you are unwell, we ask you not to enter and to please come back when you are feeling better
  • We'll have signage and alcohol-based hand sanitisers available to help you practice social distancing and good hygiene
  • Some displays and exhibits might be closed. Thank you for understanding
  • Please follow the directions of our friendly staff. They are here to help and keep you safe.

Stay up to date with the latest COVID-19 information by visiting Queensland Health.

Visitors with access needs 
If you experience difficulty communicating with staff due to social distancing barriers, please let us know and we will move to an alternate position for communication whilst maintaining social distancing requirements. 

Are you accepting cash?
Yes, however we prefer cashless payments at our shops and Café Muse, so please bring a contactless bank card.

How will the children’s and interactive spaces operate? Will there still be hands-on experiences? How will they work?
We’ve implemented changes to ensure the health, safety and wellbeing of visitors, staff and volunteers is our highest priority.

Here are a couple of the things we are doing to protect you:

  • Cleaning frequently touched areas and surfaces regularly, and encouraging good hygiene practices for all visitors
  • Providing hand sanitiser stations

Within SparkLab, Sciencentre you can still visit our Maker Space, see live experiments at the Science Bar and interact with our exhibits. Please note, some high-touch exhibits may be temporarily closed to ensure the safety of all visitors, staff and volunteers. 

Annual Pass Holders

How do I become an Annual Pass holder?
Sign up here to enjoy a year’s worth of exclusive benefits and more: qm.qld.gov.au/annual-pass

I’m an Annual Pass holder, do I need to book a ticket to visit the museum or SparkLab?
No. Simply arrive at the start of a session and show your valid Annual Pass card for entry to SparkLab.

Schools and Groups

Are you accepting school groups?   
Yes we are. Please visit our Schools and Groups webpage or contact the Group Bookings team on (07) 3153 4401 for more information.

Can I visit in a group?   
Absolutely. We just ask that you maintain social distancing – both within your group and with others. Tickets to Queensland Museum are capped at six per person. 
If you would like to book for a larger group, visit our Schools and Groups page or contact the Group Bookings team on (07) 3153 4401 for more information.

Accessibility

What support is Queensland Museum providing for vulnerable people?   
Queensland Museum is dedicated to ensuring that all visitors have an enjoyable experience.   
We are here to help. If you experience difficulty communicating with staff due to social distancing, or if you require help completing the Contact Form (49 KB) pdf document icon please let our staff know so we can assist.   
Learn more about access and inclusion here.  

Other

Can I host an event at Queensland Museum?    
Yes. Visit our Venue Hire page, or email qmevents@thefreshcollective.com.au. 

Are you and QAGOMA doing the same thing?

QAGGOMA and SLQ have completed COVID-Safe Plans, and are operating under the terms of these plans. Please visit their websites to find out more.