Bookings are essential to visit Queensland Museum. Find out more information here.

FAQs

Re-opening 

Is the museum still free?
Yes, however you will need to pre-book a timed ticket to gain entry to the museum. Please book through QTIX here before visitingSparkLab remains as a paid experience, please purchase a ticket here

Have your opening hours changed?  
Yes - Queensland Museum will be open between 9:30am and 4pm seven days per week until further notice. 

Why do I have to book? Can’t I just walk up?
Bookings are essential. If you book, you are guaranteed entry at a specific session time.  
You can try your luck and wait in the queue, but we cannot promise there will be available capacity.  

How do I enter Queensland Museum?  
To help us manage occupancy numbers, entry to Queensland Museum is via the Whale Mall on Level 2. Please follow our directional signs. 

Do you have a virtual museum tour/ online collection?
Museum at Home is a new online experience from Queensland Museum Network which enables you to connect, explore and learn more about our museums. 
You can explore our Collection, access learning resources, videos, tours and more. 

Tickets & Bookings

Do I need a ticket to visit the museum?
Yes, all visitors must gain a free pre-booked ticket to visit the museum. From 7 September you will be allowed to stay until 12:30pm for morning sessions and 4:00pm for afternoon sessions. If you would like to optimise your time at the museum, please book into the start of a morning or afternoon session at 9:30am or 1:00pm. All session times are available Monday – Sunday.

Do I need to book a museum ticket to visit SparkLab?
No, please purchase a ticket to SparkLab via the website and your museum entry will already be included. If you are an Annual Pass Holder, you will also need to pre-book a ticket by following the links available on our information page here.  

I’ve booked my tickets online, why do I have to give you my contact details? 
During the public health emergency in relation to coronavirus disease (COVID-19), Queensland Museum is considered a restricted business.  

In accordance with the Chief Health Officer's Restrictions on Businesses, Activities and Undertakings Direction anyone operating a restricted business is required to keep contact information about all visitors and staff for contact tracing purposes for a period of 56 days. 

This information must include name, address, mobile phone and the date/time period of patronage. A contact form must be completed in order to enter the museum.

Do I need to book a ticket to purchase in the shop?
Yes. The shop is included in the total capacity for Queensland Museum, so you need to book a ticket to make a purchase. No time? Purchase all of our amazing products through our online shop.

Do I need to book a ticket to eat in Café Muse?
No. Café Muse is operating separately to Queensland Museum. Entry to Café Muse is via the western end of the Whale Mall.
You will be required to provide your contact information if you dine in - even if you have already completed one for entry to Queensland Museum. 
Takeaway coffee and treats are available from the Whale Mall entry. Contact information is not required for takeaway.  

How will Queensland Museum keep my contact information safe?  
Queensland Museum takes privacy very seriously.   
We respect your rights and adhere to a strict privacy policy in accordance with the Information Privacy Act 2009 (Qld).  
For more information, read our Privacy Policy or contact us at privacy@qm.qld.gov.au.  
In accordance with the Chief Health Officer's Restrictions on Businesses, Activities and Undertakings Direction the information you provide on the Contact Tracing Form  will only be used for contact tracing purposes. Contact Forms will be stored securely and destroyed after 56 days or as otherwise mandated by Queensland Health.  

Do I need to print my ticket or can I show my ticket on my mobile?
Please bring your ticket on your mobile device to assist with limiting contact. Please note, we need to scan the barcode on each ticket for entry. Please have your mobile device ready for a speedy check-in.

Visiting

How long can I stay during my visit? 
From 7 September you will be allowed to stay until 12:30pm for morning sessions and 4:00pm for afternoon sessions. If you would like to optimise your time at the museum, please book into the start of a morning or afternoon session at 9:30am or 1:00pm. All session times are available Monday – Sunday.  

I have booked a ticket, why do I have to queue?
We need to check all visitors in to the building. Please have your ticket ready for scanning upon entry. Contact information is required for all visitors upon entry via the QR Code. Thank you for your patience while you wait.  

We arrived late, can we stay longer? 
We all run late, and sometimes, it can’t be helped: buses don’t arrive on time, you can’t find a car park, your keys go missing. For entry you can stay in the museum up until 12:30pm for morning sessions and 4:00pm for afternoon session. 

Can we use your toilets still?    
QM toilets are only available to visitors who have booked for a session. The State Library of Queensland toilets are the closest available public toilets, and they are open.

Have things changed? What can I expect when I visit?  
The health, safety and wellbeing of our visitors, volunteers and staff is our highest priority. We have developed a COVID-Safe Plan in accordance with mandated requirements of Queensland Health.
Things will be a bit different when you visit:   

  • Visitor numbers are capped in accordance with government guidelines
  • Bookings are essential
  • Contact information via the QR Code is required for all visitors upon entry.  No contact information, no entry.  Thank you for your patience while you wait
  • If you are unwell, we ask you not to enter and to please come back when you are feeling better
  • Pack lightly our cloakrooms are closed at the moment
  • We'll have signage and alcohol-based hand sanitisers available to help you practice social distancing and good hygiene.
  • Some displays and exhibits might be closed. Thank you for understanding
  • Please follow the directions of our friendly staff. They are here to help and keep you safe.

Stay up to date with the latest COVID-19 information by visiting:     

Visitors with access needs 
If you experience difficulty communicating with staff due to social distancing barriers, please let us know and we will move to an alternate position for communication whilst maintaining social distancing requirements. 

Are you accepting cash?
We have gone cashless.  Please pay by EFTPOS, Mastercard or Visa.  

How are you monitoring capacity?  
In accordance with our COVID-Safe Plan, capacity to Queensland Museum is limited. We are monitoring the capacity of the museum by limiting entry through timed ticketing. Our staff monitor capacity limits within Queensland Museum regularly.  

Will you accept my bag, pram or other items to cloak?
At this time we will be unable to accept any items into the cloakroom. We ask that you please pack light and take this into consideration when visiting.

Is the Discovery Centre open?   
Yes – the Discovery Centre is open, but we have paused some of our high-touch exhibits.  
Don’t worry – you can still see our snakes, cockroaches and stick insects, and hear our daily Discovery Talks.  

Please note that no material may be brought in for identification until further notice. We apologise for any inconvenience.  

If you have an object or specimen you would like identified we’d love to help you. Please visit our Ask a Question webpage or call us on (07) 3153 3000.

How will the children’s and interactive spaces operate? Will there still be hands-on experiences? How will they work?
We’ve implemented changes to ensure the health, safety and wellbeing of visitors, staff and volunteers is our highest priority.

Here are a couple of the things we are doing to protect you:

  • Cleaning frequently touched areas and surfaces regularly, and encouraging good hygiene practices for all visitors
  • Providing hand sanitiser stations

Within SparkLab, Sciencentre you can still visit our Maker Space, see live experiments at the Science Bar and interact with our exhibits. Please note, some high-touch exhibits may be temporarily closed to ensure the safety of all visitors, staff and volunteers. 

What's On

What will be open?  
All your favourites!  

And some exhibitions to look forward to: 

What is closed?  

  • Cloakroom 
  • Back-of-house tours 
  • Access to the research library 

Is SparkLab, Sciencentre open?    
Yes – SparkLab, Sciencentre is open, but we have made some changes: 

  • Visitor numbers are capped per session
  • Sessions are 90-minutes each
  • We have paused some high-touch exhibits, and made some modifications to others. Don’t worry, there are still more than 30 exhibits for you to explore, question and investigate. You can still see live experiments at the Science Bar and get hands on at the Maker Space.  
  • We have implemented additional cleaning and sanitising to keep you safe 
  • We'll have signage and alcohol-based hand sanitiser available to help you to practice social distancing and good hygiene.

For more information, visit sparklab.qm.qld.gov.au

Annual Pass Holders

How do I become an Annual Pass holder?
Sign up here to enjoy a year’s worth of exclusive benefits and more: qm.qld.gov.au/annual-pass

I’m an Annual Pass holder, do I need to book a ticket to visit the museum or SparkLab?
Yes, you will need to pre-book a free ticket through our ticketing partner QTIX. Please present your ticket(s) and your annual pass card upon entry. Book your Annual Pass holder SparkLab timed ticket here.

Will my Annual Pass expiry date be extended due to the closure?
Queensland Museum Annual Pass holders have had their membership automatically extended by three months to accommodate for the closure. No further action is required. For further information about your membership details please contact annualpass@qm.qld.gov.au.

Schools and Groups

Are you accepting school groups?   
Yes we are.  Please visit our Schools and Groups webpage or contact the Group Bookings team on (07) 3153 4401 for more information

Can I visit in a group?   
Absolutely. We just ask that you maintain social distancing – both within your group and with others. Tickets to Queensland Museum are capped at six per person. 
If you would like to book for a larger group, visit our Schools and Groups page or contact the Group Bookings team on (07) 3153 4401 for more information.

Accessibility

What support is Queensland Museum providing for vulnerable people?   
Queensland Museum is dedicated to ensuring that all visitors have an enjoyable experience.   
We are here to help. If you experience difficulty communicating with staff due to social distancing, or if you require help completing the Contact Form (49 KB) pdf document icon please let our staff know so we can assist.   
Learn more about access and inclusion here.  

Other

Can I host an event at Queensland Museum?    
Yes – we’d love to host you. For more information, visit our events page, or email qmevents@thefreshcollective.com.au 

Are you and QAGOMA doing the same thing?

  • QAGGOMA and SLQ have completed COVID-Safe Plans, and are operating under the terms of these plans. Please visit their websites to find out more.