What is eduroam?

‘Eduroam’ is a global wireless network access service providing users internet access at certain educational institutions such as Universities across Queensland, interstate, and across the world.

Who can connect to eduroam? 

This wireless network is available for staff and students that has eduroam access at their home institution. 

Where can I use eduroam? 

eduroam is available to all Queensland Museum Network locations such as Queensland Museum, Collections and Research Centre, Hendra, The Workshops Rail Museum, Cobb and Co Museum, and Museum of Tropical Queensland. 

For a full list, visit

How can I connect to eduroam?

Please see our ‘How to’ documents depending on what Operating system you are using to connect to eduroam. 

How to connect to eduroam in iOS (158 KB) pdf document icon

How to connect to eduroam in Mac OS X (174 KB) pdf document icon

How to connect to eduroam in Android (154 KB) pdf document icon

How to connect to eduroam in Windows 10 (170 KB) pdf document icon

When connecting to eduroam, you are required to comply with our Acceptable Use of Information and Communication Technology Resources

How do I get support in using eduroam? 

When you’re in a Queensland Museum network location and connecting to eduroam, due to relative complexity of wireless and eduroam infrastructure, you may have issues in getting a network connection due to several reasons. For example, recent change of password, changed device configuration, overlapping eduroam wireless network. 

If you are a QM staff member, please log this to IT accordingly. 

If you are a visiting person connecting to eduroam, please log this issue to your home institution’s IT Helpdesk. 

If this is not possible, or if your home institution cannot resolve the issue, visiting users may contact the respective Museum location contact number for support.